Privacy Policy Jamuslot – Our Commitment to Protecting the Personal Data of Every Malaysian Player

Jamuslot is an online entertainment platform operating for players in Malaysia, offering slots, live casino, Sports Betting on the Malaysia Super League and EPL, e-sports, jackpots, roulette, and a wide variety of other games. In providing these services, we collect certain types of personal data from our members.

We understand that your trust in us depends not only on the quality of our games and the speed of payouts, but also on your confidence that your personal information is handled with full responsibility and integrity. This Privacy Policy is written to give you a clear and honest picture of how we manage your data.

This Policy applies to all services provided by Jamuslot, including access via the website, mobile app, and any official communication channels such as our support email at support@jamuslot.run or the in-platform live chat.

Jamuslot collects your personal data in certain circumstances. Below is a complete list of the types of data we may collect and the reasons for doing so:

We do not collect sensitive data such as medical information, religious beliefs, or political affiliations. Financial data such as credit card numbers is not stored in Jamuslot's systems — transactions are processed directly through third-party payment providers that maintain their own security standards.

The data we collect is used exclusively for purposes directly related to delivering Jamuslot's services to you. Specifically, your data is used to:

• Managing your account: Allowing you to log in, manage your balance, and securely access all features of the Jamuslot platform.
• Processing financial transactions: Verifying and processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), as well as withdrawals to your registered payment method.
• Providing customer support: Enabling the Jamuslot support team to understand and resolve any issues you encounter relating to your account, payments, or gameplay.
• Fraud detection & security: Identifying and preventing unauthorised access, fraudulent activity, money laundering, and platform abuse.
• Legal compliance: Meeting the legal and regulatory obligations associated with operating an online gambling platform, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
• Platform enhancements: Analysing how players interact with Jamuslot to identify areas for improvement — from page load speed to menu layout.
• Service communications: Sending important notifications related to your account, including transaction confirmations, security alerts, and policy updates that affect you.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate support where needed.

Jamuslot does not sell your personal data to any party. That said, in the course of operating the platform, we may share certain data with the following categories of third parties — strictly on a limited, need-to-know basis:

• Payment Service Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, only the minimum transaction information required is shared with the relevant provider to process your payment. This data is protected by strict confidentiality agreements and industry security standards.
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, Microgaming, and other providers may receive the minimum technical data required to operate their games within the jamuslot environment. Your full identity information is never shared with these providers.
• Technical Service Providers: Companies that help us manage server infrastructure, cloud services, and cybersecurity systems. All such providers are bound by data processing agreements that require them to uphold privacy standards equal to or higher than those of Jamuslot.
• Legal Authorities: jamuslot will disclose data requested by Malaysian authorities upon receipt of a valid court order, warrant, or official request that complies with Malaysian law. We do not voluntarily disclose data without a clear legal requirement to do so.

In all of the data-sharing scenarios above, we ensure that only the minimum necessary data is shared, and all receiving parties are bound by robust confidentiality obligations.

Jamuslot stores your personal data in a server environment protected by multiple layers of security. Here is an overview of the measures we take to keep your data safe:

• 256-bit SSL Encryption: All communications between your device and jamuslot's servers are encrypted using TLS 1.3 with 256-bit encryption — the same standard used by Malaysia's major banks.
• Passwords are hashed: Your account password is never stored in plain text. We use a one-way cryptographic hash function, which means even jamuslot itself cannot read your password.
• Internal access controls: Only Jamuslot staff who require access to perform their duties are permitted to view your data. All access is logged and monitored.
• Continuous threat monitoring: Our cybersecurity monitoring system operates 24 hours a day to detect any unauthorised access attempts, cyberattacks, or suspicious activity.
• Secure data backups: Your data is regularly backed up to a separate, secure location to ensure continuity of service in the event of an unexpected incident.

Data retention periods vary depending on the type of data and operational requirements:

• Active account data: retained for as long as your account remains active.
• Financial transaction data: retained for a minimum of 7 years in accordance with accounting and compliance legal requirements.
• Support communication logs: retained for 2 years for reference and dispute resolution purposes.
• Closed account data: anonymised or deleted within 90 days of account closure, except for data required for legal purposes.

Jamuslot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit the Jamuslot platform.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session, saving language preferences, and ensuring your bets are processed correctly. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use Jamuslot — the pages you visit, time spent on the platform, and any errors you encounter. All such data is collected in aggregate and anonymised form, used solely to improve the platform.
• Functional Cookies: Saving your preferences such as display settings, language, and game choices so you do not need to reconfigure them each time you log in.

You can manage cookie settings through your web browser. However, disabling all cookies may affect the functionality of certain parts of the Jamuslot platform. Jamuslot does not use third-party cookies for advertising or cross-site tracking purposes.

As Jamuslot handles real financial transactions in Malaysian Ringgit (RM), we apply additional security measures specifically for your payment data.

• When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), you will be redirected to the provider's secure interface to complete the transaction. jamuslot does not view or store your e-wallet or online banking login credentials.
• What jamuslot retains are completed transaction records only — the date, amount in MYR, payment method type, and transaction status — for account record-keeping and dispute resolution purposes.
• An exception applies for identity verification of payment method ownership — we may ask you to confirm that an e-wallet or bank account number is registered in your own name, in order to prevent fraud.
• All financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) and accounting legal requirements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have a number of rights that Jamuslot fully recognises and respects. Below is a summary of those rights and how to exercise them:

Jamuslot is an exclusive platform for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18. Age verification measures are implemented during registration and the first withdrawal to ensure compliance with this age restriction.

If we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. If you are aware that a person under 18 has registered an account on Jamuslot, please notify us at support@jamuslot.run so we can act promptly.

Jamuslot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or improvements in how we handle data. When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Notifying all registered members via email or in-platform notification before changes take effect, giving you sufficient time to review them.
• For particularly significant changes that materially affect your rights, we may seek your renewed consent before continuing to process your data under the updated terms.

Continued use of the Jamuslot platform after a change notification is considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jamuslot handles your personal data, we encourage you to reach out to us directly. Our team is ready to assist in Bahasa Melayu.

• Privacy Email: support@jamuslot.run — use the subject line "Privacy Enquiry" to ensure your query is handled by the right team
• Live Chat: Available 24/7 within the Jamuslot platform — for general privacy and data enquiries

We are committed to responding to all privacy-related enquiries within 3 business days and resolving data rights requests within 14 business days. If you are not satisfied with our response, you may lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant authority, as is your right under PDPA 2010.